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JacobD

Member Since 25 May 2018
Offline Last Active Jun 22 2018 07:03 AM
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Posts I've Made

In Topic: Failed to authenticate! Please check your credentials.

12 June 2018 - 10:20 AM

We have managed to resolve this after quite some digging.

 

It turns out that the issue stemed from a security issue with CPANEL, in a specific version that they hosting company had installed.  Once the hosting company upgraded the version of CPANEL the issue went away.

Do you know what version of cpanel was causing the issue and what version you have now? I am having the exact same issue as you described also hosting using cpanel.


In Topic: Failed to Open IMAP Configuration

30 May 2018 - 07:17 AM

Not to hijack this thread but when I said that the problem was still persisting it is because I believed that it was a bug in the X2crm software. I am not associated with the OP or wcc-tech.com but I am also having the problem on my domain when I had correctly configured ssl. Also, with ssl verification check disabled I am still receiving the same error which leads me to believe that there is some kind of bug. Is there anything more I should try to narrow down the source of the problem or am I just going to have to wait for a patch to fix this issue?


In Topic: Failed to Open IMAP Configuration

25 May 2018 - 10:55 AM

Yes. Bump! This is a problem to date. Can someone please address this? I am trying out different CRM solutions and without this bug being fixed, I will have to go elsewhere.