Jump to content
X2Community Forums

Service Module Notifications

Recommended Posts

Is there anyway to incorporate an automated email to an assigned technician that a service request/case has been created and assigned to them at all? I know the person filling out the web form gets emailed automatically, but a tech or employee does not. This would be useful as a consultant who does traveling to customers would be away from their computer while working during the day.

Link to post
Share on other sites

You could do it with some custom coding, the function you'd be looking for is "public function actionWebForm()" in protected/modules/services/controllers/ServicesController.php


You would probably just need to add another email recipient in the part of that method that actually handles the email sending. Please review our customization framework here: http://wiki.x2engine.com/wiki/Customization_Framework before modifying the code so that your changes are upgrade safe.



Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...