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Can't login to X2CRM v 6.6 - Error 500


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#1 juddra

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Posted 10 November 2020 - 12:28 PM

I get an Error 500 when I try to login to X2CRM version 6.6 and php 7.1 any help with resolving this mystery is much appreciated:

 

Error 500
It looks like the application ran into an unexpected error.

We apologize for the inconvenience and would like to do our best to fix this issue. If you would like to make a post on our forums we can actively interact with you in getting this resolved. If not, simply sending the error report helps us immensely and will only improve the quality of the software. Thanks!
Send Error Report
Here's a quick list of what will be included in the report:

Error Code: 500
Error Message: A non-numeric value encountered
Stack Trace: [click to toggle display]
PHP warning in /home/wcinegig/public_html/wcc-tech.com/crm/protected/components/behaviors/CommonSiteControllerBehavior.php(183)
#0 /home/wcinegig/public_html/wcc-tech.com/crm/framework/base/CComponent.php(261): CommonSiteControllerBehavior->login()
#1 /home/wcinegig/public_html/wcc-tech.com/crm/protected/controllers/SiteController.php(1518): SiteController->__call()
#2 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/actions/CInlineAction.php(49): SiteController->actionLogin()
#3 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CController.php(308): CInlineAction->runWithParams()
#4 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(133): SiteController->runAction()
#5 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilter.php(40): CFilterChain->run()
#6 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CController.php(1145): CAccessControlFilter->filter()
#7 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CInlineFilter.php(58): SiteController->filterAccessControl()
#8 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(130): CInlineFilter->filter()
#9 /home/wcinegig/public_html/wcc-tech.com/crm/protected/controllers/x2base.php(579): CFilterChain->run()
#10 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CInlineFilter.php(58): SiteController->filterSetPortlets()
#11 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(130): CInlineFilter->filter()
#12 /home/wcinegig/public_html/wcc-tech.com/crm/protected/controllers/x2base.php(579): CFilterChain->run()
#13 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CInlineFilter.php(58): SiteController->filterSetPortlets()
#14 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(130): CInlineFilter->filter()
#15 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilter.php(40): CFilterChain->run()
#16 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(130): FileUploadsFilter->filter()
#17 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilter.php(40): CFilterChain->run()
#18 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/filters/CFilterChain.php(130): X2AjaxHandlerFilter->filter()
#19 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CController.php(291): CFilterChain->run()
#20 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CController.php(265): SiteController->runActionWithFilters()
#21 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CWebApplication.php(282): SiteController->run()
#22 /home/wcinegig/public_html/wcc-tech.com/crm/framework/web/CWebApplication.php(141): X2WebApplication->runController()
#23 /home/wcinegig/public_html/wcc-tech.com/crm/framework/base/CApplication.php(185): X2WebApplication->processRequest()
#24 /home/wcinegig/public_html/wcc-tech.com/crm/index.php(65): X2WebApplication->run()
X2Engine Version: 6.6
PHP Version: 7.1.33

Email Address (optional)

Include phpinfo()? (optional, but recommended) 


Please Note: Any information in the $_GET or $_POST arrays included with the request will also be sent with the report.

 

Also, the error-log contains many instances of following:

 

[10-Nov-2020 20:26:06 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php71/root/usr/lib64/php/modules/php_openssl.dll' - /opt/cpanel/ea-php71/root/usr/lib64/php/modules/php_openssl.dll: cannot open shared object file: No such file or directory in Unknown on line 0

[10-Nov-2020 20:26:06 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php71/root/usr/lib64/php/modules/ssh2.so' - /opt/cpanel/ea-php71/root/usr/lib64/php/modules/ssh2.so: cannot open shared object file: No such file or directory in Unknown on line 0

 



#2 juddra

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Posted 12 November 2020 - 01:37 PM

The curious thing is that my X2CRM instance works fine on some of my computer and not one others.  On the comupters where it works fine there seem to be six session cookies: df899..., PHPSESSID, YII_CSRF_TOKEN, sessionToken, LoginForm(rememberMe) and LoginForm(username).  On the computers that fail by gogin back to the logon dialog, there are only three cookies: PHPSESSID, YII_CSRF_TOKEN, sessionToken.



#3 alt_f4

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Posted 16 November 2020 - 12:40 AM

Noob question: Did you try to clean cache and cookies?






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