Unable to open files attached through Activity Feed post

[therealsai 0]

Hi there,

 

I attempted to make a post using the Activity Feed in the activity module. In this post, I added a file attachment using "Attach A File/Photo" feature. 

 

Once posted, I see the post in my activity feed. However, There is blank space under the post, where I assume the file is supposed to show. IT DOES NOT. 

 

Similarly, when I click on the black space area, It attempts to open the file. But it does not show anything. Please see screenshots attached. 

 

Any advice is appreciated. Thanks

[therealsai 0]

Found this in the error logs:

 

2020/10/12 06:21:26 [error] [exception.CHttpException.404] CHttpException: The system is unable to find the requested action

"<WEBSITE_URL>". in /app/data/public/framework/web/CController.php:486

Stack trace:

#0 /app/data/public/framework/web/CController.php(270): CController->missingAction('<WEBSITE_URL>...')

#1 /app/data/public/framework/web/CWebApplication.php(282): CController->run('<WEBSITE_URL>...')

#2 /app/data/public/protected/components/X2WebApplication.php(65): CWebApplication->runController('profile/<WEBSITE_URL>')

#3 /app/data/public/framework/base/CApplication.php(185): X2WebApplication->processRequest()

#4 /app/data/public/index.php(67): CApplication->run()

#5 {main}

REQUEST_URI=/index.php/profile/<WEBSITE_URL>/index.php/media/media/getFile/id/2005/key/294d03a7ec2e63adac894fab8d48361ee

1b4950516a630d5086b1d7d38e461e5a

HTTP_REFERER=https://<WEBSITE_URL>/index.php/profile/1

[therealsai 0]

And another similar looking one:

 

2020/10/12 06:50:32 [error] [exception.CHttpException.404] CHttpException: Unable to resolve the request "media/view/<WEBSITE_URL>/index.php/media/media/getFile/id/2010/key/116c285d11a5332748587790e352ef81fe9eb49c688a9567e75b7afb662982e4". in //

app/data/public/framework/web/CWebApplication.php:286

Stack trace:

#0 /app/data/public/protected/components/X2WebApplication.php(65): CWebApplication->runController('media/view/crm....')

#1 /app/data/public/framework/base/CApplication.php(185): X2WebApplication->processRequest()

#2 /app/data/public/index.php(67): CApplication->run()

#3 {main}

REQUEST_URI=/index.php/media/view/<WEBSITE_URL>/index.php/media/media/getFile/id/2010/key/116c285d11a5332748587790e352ee

f81fe9eb49c688a9567e75b7afb662982e4

HTTP_REFERER=https://<WEBSITE_URL>/index.php/media/view/2010

[X2Peter 45]

Hello theralsai,

 

Can you check if your webConfig.php has '' as the value for the $url variable?

[therealsai 0]

Hello theralsai,

 

Can you check if your webConfig.php has '<WEBSITE_URL>' as the value for the $url variable?

Yes the url variable is correctly assigned to my domain address. 

[X2Peter 45]

Hello therealsai,

 

I believe the issue might be related to the 'media/view/' portion of the media view request:

2020/10/12 06:50:32 [error] [exception.CHttpException.404] CHttpException: Unable to resolve the request "media/view/<WEBSITE_URL>/index.php/media/media/getFile/id/2010/key/116c285d11a5332748587790e352ef81fe9eb49c688a9567e75b7afb662982e4".

Would you be able to PM me the 'Public Info Settings' of your app? You can find these under the 'System Settings' of the admin control panel.