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Pipe service email to service request?

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I'm not sure if I'm missing the solution for this.


I have a default email and a service email. 2 emails only.


When we create a service request and send an email it works and logs the email in the service request only. BUT when the person replies, it then logs to their contact profile. I can not see how we can get the reply coming from the service email to log into the service request email thread.


Considering we have 2 emails, can we log the reply from the client into the service thread of emails only on the service email we have assigned per the admin section? Or no?


Thank you



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