16 replies to this topic

[DeantheTaxGuy]

Hey guys and gals,

I'm using 7.1 open source, self-hosted.

When I go to /x2crm/index.php/admin/updater

its runs for awhile and then...

Update X2Engine to 8.0 from 7.1

Errors encountered.

Could not complete operation because the request to the server failed or timed out. (error undefined )

 

 

 

Obtain and check data

Review and confirm changes

Download package

Extract package

Verify package contents

Apply changes

Reload

[alt_f4]

Hi Dean,

 

our update was hasselfree.

 

Did you check the PHP timeout-settings or tried to increase them?

 

Regards!

[DonnaParrish]

In your 8.0 release notes, you state: Note for sales quotes after updating to 8.0
With the new quote creator changes, quotes appear differently. Quotes already stored in the database will still have comments for line items, but will not be seen on the view/update/print pages. In order to make sure comments show properly, you will need to run the FixOldQuotesCommand command. To do this, navigate to your application directory and then to the protected/ directory. Then run ./yiic fixoldquotes to move all line items' comments to it's own line item.

 

What about old adjustments? We ran fixoldquotes, and it fixed comments but it did not seem to fix adjustments.

[X2Clifton]

Hi DonnaParrish,

 

I've tested and confirmed this problem, and will let you know when a fix is available!

[Walter]

Hi,

Upgrade gives a following error:

 

Exception: "CDbCommand failed to execute the SQL statement: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away" in /x2system/framework/db/CDbCommand.php L543

 

I've tried to increase max_allowed_packet to 1GB and timeout settings to maximum possible. Error still persists. What else can be done here?

 

Thanks a lot in advance!

[alt_f4]

Seems to be a timeout problem.

 

Try to "SET session wait_timeout=14400" and/or "SET session interactive_timeout=14400" or increasing to servers´ maximum (at least for import). 14400 = 4 hrs, should be enough ;-)

 

Regards!

[Walter]

Thanks a lot alt_f4 - upgraded successfully 

[alt_f4]

Welcome :-) and stay healty

[ChrisM]

Hi all. 

 

Having this same error across a recent install today. 

 

Can someone point me in the right direction of where to place these commands to set session. 

 

SET session wait_timeout=14400

 

SET session interactive_timeout=14400

 

Thanks

 

 

 

[alt_f4]

your PHP settings (depends on your hoster where to set it)

[steals]

Where can I direct download X2 8.0?

 

SET session wait_timeout=14400

 

SET session interactive_timeout=14400

 

Hello,
 

These are MySQL timeout settings. Unfortunately, in a shared hosting environment we are not able to change them off of the default settings.

Regards,

Walben Whitebrew
WebHostingPad Support

[alt_f4]

Try to define a php.ini and put it to your root; may your provider support the custom settings.

 

The direct download of X2 v8 seems not to be possible (waiting since months...), but the update-download is availabe through the X2 admin / settings page https://your_path_to_x2/index.php/admin/updater

[allied]

Any updates on this issue?

[alt_f4]

Did you try the hints above?

[alt_f4]

If you don´t have access to your (direct) php setting, you can try it by editing the .htaccess (ref php - Declaring Session Max Life Time in htaccess - Stack Overflow):

php_value session.gc_maxlifetime 14400

[allied]

Those changes resulted in the same error message. However, when trying to update from 7.1 to 8 using cli i get the following output:

The updater is up-to-date and safe to use.

Some requirements for running X2Engine at the latest version are not met on this server:

 

Major

        Could not reach the updates server from this web server. This is likely because the server is behind a firewall that is preventing outbound HTTP/HTTPS requests. Software updates will have to be performed using the "offline" method. This may be a temporary problem.

Critical

        PHP is running with user ID=0, but this directory is owned by the system user with ID=48.

        The path defined in session.save_path () is not writable.

Note that the following files, of which there are local custom derivatives, will be changed:

        protected/modules/quotes/views/quotes/_lineItems.php

 

 

I have tried with firewall off. Is this a requirements or permission issue?

[X2Peter]

Hello Allied,

 

Please refer to http://community.x2c...o-8/#entry16462for assistance with troubleshooting.