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#1 EricCRM

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Posted 06 February 2019 - 05:20 AM

Hi,

 

 

Who can help ? 

 

With X2CRM, when I send an Email to a contact, I see this email in the zone "Emails" of my contact page  an don the page "Email", which is perfect. *

 

However,  when one of my contacts sends me an email, I see this email in the zone "Emails" of the "Contact" page  but it is marked as "sent by me" and not by my contact ! 

 

Someone can tell me how to correct this ?

 

Thank you and regards

 

Eric



#2 Attila

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Posted 08 February 2019 - 11:09 PM

Would you take a screen-shot of what you see .... 


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#3 EricCRM

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Posted 20 February 2019 - 05:39 AM

Hi Attila, thhank you for your message,

 

Here is a screenshot of what I see .

 

To understand my screen hard copy : 

 

For test purpose, I sent an email to Jean Blabla, this email was well received by Jean Blabla and logged as sent by <my name> in Jean Blabla contact page,  which is correct. However, when Jean Blala answered my email, it was well received by the CRM BUT inn the "sent by" column, I see <myname>"  instead of <Jean Blabla>".

 

Do you see when  the problem comes from ?

 

Thank you a lot for your help.

 

Regards

Eric

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#4 Attila

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Posted 20 February 2019 - 06:48 AM

Hi Eric, 

 

Thank you, 

 

That seem to be a problem in the List view mine does the same 

 

Also in the Journal view it does not show the reply email, only that a reply was received.

 

I will give this some thought but it is a bug for sure.  please list it as a bug          


Never allow waiting to become a habit. Live your dreams & take risks. Life is happening NOW !


#5 EricCRM

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Posted 20 February 2019 - 08:02 AM

OK.

 

Thank you for your answer.

 

Have a good evening

 

 

Eric







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