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Unsubscribe link doesn't work - permissions error

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#1 DonnaParrish



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Posted 01 December 2017 - 04:00 PM

We sent out a mailer, and one of the recipients wanted to unsubscribe. But the auto-generated unsubscribe link fails due to a permission error.


We are running X2engine 6.9 on our server. This summer, we moved from a vps to a dedicated server, so I am assuming a folder permission should be set differently, but as I cannot make it out from the link below, I am asking for help.


Here is the link:



And the error is

You don't have permission to access /index.php/marketing/marketing/click/uid/89a4217028554dfdc312f927f5dabc97/type/unsub/email/eliane@jbistudios.com on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


Any suggestions would be appreciated.




#2 X2Isaiah


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Posted 04 December 2017 - 10:51 AM

Hey DonnaParish,


Try setting the permission of all your files to 775, and having them all viewable by the Apache web server

(On Linux for example, the command would be chmod -R www-data:www-data <your files>). Hope that helps

Isaiah Solomon

Software Engineer

X2Engine Inc.

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