Jump to content


Photo

Contact map showing incorrect location


  • Please log in to reply
3 replies to this topic

#1 mcrt

mcrt

    Member

  • Members
  • PipPip
  • 23 posts

Posted 11 August 2017 - 01:19 PM

Clicking "View Contact on Map" action for any contact always shows the marker in the middle of the Gulf of Guinea.  The address, city, state, and zip code are all correctly entered for the contact.  Am I not using this function correctly?

Attached Files



#2 X2Isaiah

X2Isaiah

    Advanced Member

  • Moderators
  • 117 posts

Posted 15 August 2017 - 09:00 AM

Hey mcrt,

 

'View Contact on Map' is a feature that shows a contact's most recent logged location, from either web tracker, web lead form, or campaign email. The contact's address does not show on the contact map. Although, we plan to make this more intuitive and possibly including the map showing just address.



#3 mcrt

mcrt

    Member

  • Members
  • PipPip
  • 23 posts

Posted 15 August 2017 - 12:00 PM

Hi Isaiah,

 

Thanks for the explanation!  I didn't see anything in the Reference Guide regarding the new location features - hopefully that can be updated soon with the detailed usage.



#4 X2Isaiah

X2Isaiah

    Advanced Member

  • Moderators
  • 117 posts

Posted 16 August 2017 - 09:40 AM

Hey mcrt,

 

Yeah, sorry about that! We are still trying to update all of the docs as a lot are out of date. More news about X2CRM soon to come!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users