Is there any way to set default email format? Or it only can work with an template?
Is there any way to set default email format?
Started by medotron, Jul 03 2017 08:22 PM
default email format staff response
1 reply to this topic
#2
X2Raymond
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Posted 05 July 2017 - 08:24 AM
Yes that's correct, currently the email format can only be quickly configured by using Email Templates in the Docs module. However, I can see having a "default" email template, perhaps configured per-user, being useful for many verticals, for example to enable quicker and more consistent responses in a customer support team.
- medotron likes this
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