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Is there any way to set default email format?

default email format staff response

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#1 medotron


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Posted 03 July 2017 - 08:22 PM

Is there any way to set default email format?  Or it only can work with an template? 

#2 X2Raymond


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Posted 05 July 2017 - 08:24 AM

Yes that's correct, currently the email format can only be quickly configured by using Email Templates in the Docs module. However, I can see having a "default" email template, perhaps configured per-user, being useful for many verticals, for example to enable quicker and more consistent responses in a customer support team.

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