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[Solved] Request Entity Too Large - When doing a simple save on email settings

emailSetup staff response

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#1 gsonline

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Posted 28 June 2017 - 02:34 AM

Hey :)

 

I am running into a "Request Entity Too Large" error when I try to update ANYTHING on the Email Server Configuration page:

Attached File  email settings.JPG   60.78KB   0 downloads

 

 

 

Here is the error I get: 

Attached File  request.JPG   38.07KB   0 downloads

 

I spoke with my hosting provider and post limit is set at 50mb as of right now. 

 

Still, I am not sure why that would effect saving the settings :)

 
 
Any insight would be very helpful. 


#2 X2Raymond

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Posted 28 June 2017 - 09:44 AM

Hmm interesting, would you happen to be using a browser plugin like Grammarly? We've found that this plugin adds a large amount of overhead into some form submissions, in particular the Docs create/update page. If you're using Apache, I'd also suggest checking whether mod_security is enabled, and if so, try increasing your SecRequestBodyLimit in your config.



#3 gsonline

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Posted 28 June 2017 - 03:36 PM

I literally spent 30 min with my hosting support team to try to figure out this problem - Looks like you were spot on when it comes to the Grammarly plugin! 

So I opened it up in a fresh incognito window and it works like a charm!

 

Thanks for the amazing support :) 

 

Problem solved 



#4 X2Raymond

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Posted 29 June 2017 - 09:34 AM

Excellent, great to hear that has resolved the issue! We've seen this happen a couple times in the past, as recently as a few weeks ago.

 

Cheers,

Raymond







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