I just sent out a marketing campaign - while there were a number of opens reported, not a single click was reported.
In investigating, I looked at an email that was returned as undeliverable for the tracking links.
Clicking on the links in that email gave me a 404 Error with the message :
You have made an invalid request, please do not repeat this.
It appears the link in the email was going to /index.php/api ...
which results in a 404 Error.
I checked against the test mail which I had initially sent and the tracking link in that email was quite different (and works well) (goes to index.php/marketing
That not only explains why none of the clicks were recorded, but worse the links themselves don't work.
Two questions :
1) why did the tracking link change between the test email and the actual launch
2) Is there anything I can do as an interim measure (redirect api to marketing) for some people who may still open the email a day late ?
PS : I now added a http redirect from index.php/api to index.php/marketing, which seems to be working. But the original issue of the wrong link in the email remains. So will appreciate a guidance for the future.
Edited by shankar, 31 January 2017 - 03:25 AM.