Hi X2 guys,
not sure when things started happening wrong. I recently tested web tracking with contacts in my DB and then sent our emails direct as well as with a campaign to see if it identifies them. But to no avail, despite showing the precise web activity, but anonymous.
Firstly Web tracking. All my contacts show they have a key. But when they visit the website, the tracker just notifies me of anonymous activity. How do I link them to the key being tracked? I then assumed they had some OLD key and thus if I sent new campaing mails to click it would rectify it. My next point
Secondly I tried sending a campaign with the website link to try and FORCE a link or cookie to ID the contact. However this showed a problem by itself. After sending the campaign, is shows all 3 mail sent and my staff got them. Opened and clicked the links. Campaign doesn't show opened or clicked. And notifications show again only anonymous web activity.
Please help. I have customers on X2 that are dependent on the integrity of the tracking and stats. My own DB is not yet active so I can reset stuff. Is there a way to fix this?