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Found 3 results

  1. Hi guys, for some reason my own machine contains the webtracker key of one of my contacts. If I thus browse and work on my own site, X2 reports person X Y is on my site, but its me. i tried sending myself as contact a email with the tracking key link but it doesn't reset. Still keeps reporting the 'customer' is on the site. Any suggestions to flush our the key cookie? Thanks Eugene
  2. Hi X2 guys, not sure when things started happening wrong. I recently tested web tracking with contacts in my DB and then sent our emails direct as well as with a campaign to see if it identifies them. But to no avail, despite showing the precise web activity, but anonymous. Firstly Web tracking. All my contacts show they have a key. But when they visit the website, the tracker just notifies me of anonymous activity. How do I link them to the key being tracked? I then assumed they had some OLD key and thus if I sent new campaing mails to click it would rectify it. My next point Secondly I
  3. Hi, I have a question about web tracking. We currently submit an inline HTML form to a CGI on our server that does various processing and submits to our current CRM (salesforce.com). We're not actually getting rid of SF but are using X2E along side it for marketing automation purposes. My question is this: can we continue to use the CGI to post to SF and simultaneously post to X2E, or do we *have* to something like an AJAX form submit on the webpage to X2E (or even have X2E handle the submit and then use an X2Flow to repost to SF). I'm basically unclear as to how X2E "knows" that a user has
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