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Found 17 results

  1. Our standard users, other than our admin, are not able to select a mailing list when creating a campaign. We have multiple lists to select from, and it seems that only our web admin is allowed to view and select these lists within the creation of a campaign. Would this be a permissions issue or something else? I am open to suggestions. We need our standard users to have the ability to create and send out campaigns by selecting our created list s.
  2. Version: 8.0 Problem: If you create an email template larger than 64kb and then use this template in a marketing campaign, the email sent is truncated to 64kb. NOTE: the Send Test Email in the Campaign does not get truncated. Cause: The database x2_docs.text field uses the data type longtext; the x2_campaigns.content field uses the data type text. Fix: Alter the x2_campaigns.content field to longtext.
  3. Version 8.0 Situation - sending monthly campaign of about 1000 emails. Problem - often, a few (usually less than 10) emails are 'hung' in limbo, the campaign does not finish. The x2_list_items.sent = 0 and x2_list_items.sending = 1 for these records. Typical Error.log entry - 2021/02/02 00:01:59 [error] [exception.CDbException] CDbException: CDbCommand failed to execute the SQL statement: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction - UPDATE x2_list_items AS i LEFT JOIN x2_contacts AS c ON c.id=i.contactId SET i.sent=:sent,i.un
  4. Hey Guys, I'm currently helping out a few people with X2 and "acting" as their tech-support lol. Here's the current situation. One of my Clients had X2. Email Marketing didn't work whatsoever. So we updated to the newest version. This was a month ago. Re-set up all the SMTP connections and email started working. Then I tried scheduling a campaign to launch. And every time, it seems that it doesn't go off automatically. So I've been manually launching them with the "Launch Now" button. But seeing that I'm not always available to launch campaigns I was hoping someone could suggest a fi
  5. I'm having a problem where, if I try to launch an email campaign, I get a white screen and "This page isn't working, _____ is currently unable to handle this request, HTTP ERROR 500". What can I do to fix this? Thanks.
  6. Hi , I was wondering why the scheduled campaign doesnt work , anyone tried to create an automatic scheduled marketing campaign? Thanks
  7. I'm using X2CRM today to do email campaigns and face the issue of needing to email ONLY the persons who has not opened the email. Is there a way to do this? This is really needed as the campaign is for invoices. Or is there a way to export the list of users who has opened it and then creating a new list?
  8. Hi guys, I very desperately want to know how to use X2CRMs unsubscribe function for email marketing campaigns, but the tutorial video concerning it doesn't appear to be working for me (http://www.x2engine.com/marketing_campaigns_in_x2crm/). Can anyone tell me how to successfully utilise the automated unsubscribe feature for X2CRM mailing lists when I send mass mail-outs?
  9. Hi, guys. I found strange thing with marketing campaign scheduling (i use latest 6.5.2 version). Scenario: create few contacts, add them to new list, create new marketing campaign for this list, set launch date in campaign screen. Everything works well. Campaign will be sent to contacts in specified time. But when i create another campaign with same list and set new launch date, it says that all emails already sent! But it's new campaign, absolutely different from first. So this campaign is never completed, it still Active=YES, and nothing happens when launch date comes.
  10. Hi, guys! I'm planning to use bulk email campaigns for my subscriber's list (now ~10000 contacts), but have a ploblem. I connected X2CRM to my current SMTP provider and send campaign email to test list (~300 contacts). And it takes 3 minutes, it's really slow (< 2 emails per second). So I thought maybe there was problems with my SMTP provider or with channel, and tried to send campaign using fake SMTP server (https://nilhcem.github.io/FakeSMTP/), installed on the same server that X2CRM installed, just to measure burst send rate. And got the same send rate (1-2 mails per second). During th
  11. Am I mistaken, or can a campaign only have one email message in it? Suppose I have a marketing campaign (in my company's parlance, not X2) called "End of year special". I would want to be able to send out maybe 4 reminder messages, perhaps a week apart, to the same group of people (excluding any opt-outs during that time, of course). To do that in X2, it seems like I would need 4 separate campaigns (in X2 parlance), one for each mail, that I could either fire off manually each week, or schedule with an X2Flow or our own webservice hookup to X2. Or am I just being obtuse and missing an obviou
  12. Hi, My issue is as admin I'm able to launch campaign in X2 but as a user I'm not able to do the same but I can create a campaign.Can you please help me out with this issue. Thank you in advance.
  13. When someone unsubscribes all records with the same email in the x2_list_items table have their unsubscribed value set to the same value. When old campaign reports on unsubscribes are run this makes the values change. One solutions could be to add another field unsubscribedToday and only fill this in for the x2_list_items recrod they unsubscribed to. Regards, Glenn
  14. Request is to record any campaign action (email, call, or physical mail) in the contact's action so if I look at a contact, I can see which campaigns they were part of. -Ed
  15. Hi, Are there any plans on adding the possibility to add tags, or perform other operations to the contacts in a campaign that fullfil certain condition (i.e. opened the email). I believe a good usage scenario would be to tag all contacts that didnt open an email in order to posteriorerly create a new contact list that may receive a special email for such contacts. David
  16. Hello there, I´m a Systems Integrator actually evaluating your software which I think is Great! Congrats! I want to ask you how to make possible for the User or the Group whose created a Campaign to Edit it, not only the Admin. Is it possible? How can I set up this ? Also Wondering if the users of a Group can have the Web Lead Option active, actually only the Admin has It. How can I make available Web Lead for a Specific User or Group? Finally just some tips for the Spanish translation. Your are translating the word QUOTES to "Comillas" and QUOTE to "Cita" . The right ones should be
  17. X2 Version: 1.6.1 Modified - AdminController.php and DefaultController.php based on admin posts following 1.6.1 release Unable to Create New Campaign (griping about a lauchDate field) Error as follows: CDbException CDbCommand failed to execute the SQL statement: SQLSTATE[HY000]: General error: 1364 Field 'launchDate' doesn't have a default value. The SQL statement executed was: INSERT INTO `x2_campaigns` (`active`, `complete`, `assignedTo`, `content`, `description`, `listId`, `name`, `subject`, `type`, `createdBy`, `createDate`) VALUES (:yp0, :yp1, :yp2, :yp3, :yp4, :yp5, :yp6, :yp7
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