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  1. I'm having a problem where, if I try to launch an email campaign, I get a white screen and "This page isn't working, _____ is currently unable to handle this request, HTTP ERROR 500". What can I do to fix this? Thanks.
  2. I am having a problem with X2 recently, which has left me unable to import new contacts. Whenever I attempt to do so, the import never actually begins, and I get a pop up saying: <!DOCTYPE HTML PUBLIC "-// IETF // DTD HTML 2.0 // EN"> <html><head> <title>504 Gateway timeout</title> </head><body> <h1>Gateway timeout</h1> <p>The gateway did not receive a timely response from the upstream server or application.</p> </body></html> I have deleted large files in case it's a space error, and broken up the import file in
  3. Hey guys, Does anyone know what this error is caused by in the Workflow Trigger Log?
  4. Hi, I have recenty come back to X2 after not using it for a while and have been having some problems. I frequently import data, but want each import to be segregated into it's own list. The logical way to do this is to either add an automatic tag in each import and group data by tags, or to set the rules in the list to "Create date equals today". However, I have tried both of these methods to no avail. It seems the rules are just not working. This means contacts from previous imports have made it into multiple lists, and have subsequently been sent duplicate emails. I can't see any pattern t
  5. Hi, I haven't used X2 since around Christmas time. I have now tried to end an email and can neither send a test, nor actual, email. When I try to send a test email, I get a red banner saying "Test email sent could not be sent to [my email address]". When I try to send an actual email, it just displays 0/0, no matter how many contacts are actually in the target list. If anyone has any suggestions on what is causing this, (and can explain it in layman's terms, as I'm not the most tech savvy!) then I'd greatly appreciate it. Kind regards, Portia
  6. Hi, I haven't used X2 since around Christmas time. I have now tried to end an email and can neither send a test, nor actual, email. When I try to send a test email, I get a red banner saying "Test email sent could not be sent to [my email address]". When I try to send an actual email, it just displays 0/0, no matter how many contacts are actually in the target list. If anyone has any suggestions on what is causing this, (and can explain it in layman's terms, as I'm not the most tech savvy!) then I'd greatly appreciate it. Kind regards, Portia
  7. Hi all! Can anyone shed light to why one of my users got an "error code 403" "You are not authorized to perform this action." Basically, she has full permissions as an admin, but is still experiencing this when trying to access certain newly uploaded contact records. I cannot be sure, but seemed to have gotten the complaints from my user after the latest engine version 7.0. Any help would be most appreciated!
  8. I have been unable to figure out how to mark a contact as "do not email". After some digging, I've realised there should be a simple check box present on the contact's page, but I don't have that. Can anyone explain to me how I fix this, or if there is another way to blacklist a contact from being included in a mass email? Thanks.
  9. Hello, I have installed x2 for the first time. I am getting 500 errors when trying to login. if I delete the cache files "/protected/runtime/cache" I can see the login screen I try to login 500 error again logs say: 2018/07/15 04:53:42 [error] unserialize(): Unexpected end of serialized data (/home/MYUSER/public_html/MYFOLDER/framework/caching/CCache.php:108)Stack trace:#0 /home/MYUSER/public_html/MYFOLDER/framework/db/ar/CActiveRecord.php(2386): CMysqlSchema->getTable()#1 /home/MYUSER/public_html/MYFOLDER/framework/db/ar/CActiveRecord.php(411): CActiveRecordMetaData->__const
  10. I did a fresh install last night (for testing purposes). It works fine for a few hours. Make a few test social posts, change the theme to black, upload a logo, walk away. Checked again today and now getting this error on login (nothing has changed with the install, and I have reproduced this problem 3x, each time happening on a fresh install, community version 6.9) Error Code: 500 Error Message: CDbCommand failed to execute the SQL statement: SQLSTATE[22007]: Invalid datetime format: 1292 Truncated incorrect DOUBLE value: '' Stack Trace: [click to toggle display] CDbException in /var/www/x2e
  11. I made a fresh install of x2 6.9 and when I go to the x2flow and try to make a new flow I get this error: Fatal error: Cannot instantiate abstract class BaseX2FlowLocation in /xxxx/xxxxx/public_html/xxxxx.com/xxxx/protected/components/x2flow/X2FlowItem.php on line 245 Anyone have an idea on how to fix this?
  12. Hi I'm trying to install version 6.5 and i keep getting this error. Help please. Error installing module "actions". SQL statement "DROP TABLE IF EXISTS x2_actions;" failed;23000,1217,Cannot delete or update a parent row: a foreign key constraint fails
  13. When I try to create a new role in X2CRM I get the following error log. Error Code: 500 Error Message: preg_match(): Compilation failed: regular expression is too large at offset 36482 Stack Trace: [click to toggle display] PHP warning in /var/www/html/X2CRM-master/x2engine/framework/validators/CRegularExpressionValidator.php(55) #0 /var/www/html/X2CRM-master/x2engine/framework/validators/CRegularExpressionValidator.php(55): preg_match() #1 /var/www/html/X2CRM-master/x2engine/framework/validators/CValidator.php(201): CRegularExpressionValidator->validateAttribute() #2 /var/www/html/X2CRM
  14. Hi, I have the X2Engine version 5.0.4 Open Source Edition. Without any change to the platform, it is giving the following error, after login (without any problem) "Increase screen width to adjust columns Drag me! Fechar Restabelecer" Is it possible to help me solve the problem?
  15. Hi, I have the X2Engine version 5.0.4 Open Source Edition. Without any change to the platform, it is giving the following error, after login (without any problem) "Increase screen width to adjust columns Drag me! Fechar Restabelecer" Is it possible to help me solve the problem?
  16. Hi, For some reason , I can't enter certain contact to X2. "Please fix the following input errors :E - mail " xx@xx.com " has already been taken" The system says that contact already exists but is not. How can I solve that?
  17. Error 500 It looks like the application ran into an unexpected error. We apologize for the inconvenience and would like to do our best to fix this issue. If you would like to make a post on our forums we can actively interact with you in getting this resolved. If not, simply sending the error report helps us immensely and will only improve the quality of the software. Thanks! Send Error ReportHere's a quick list of what will be included in the report: Error Code: 500 Error Message: Property "Contacts.c_contacts_secondary_PostCode" is not defined. Stack Trace: [click to toggle display] X2E
  18. We are consistantly getting ERROR 503 - it seems random though. It is reasonably constant with an update of some records. However, I suspect it is to do with a whole lot of simultaneous Workflow processing on the record. We sometimes just hit the back button and try again and it may error again or it works (no rhyme or reason that is constant) - but this is not good as I think some parts of the workflow actually executed whilst some others may not have. Any ideas where I can begin to look or what I need to do to resolve this error?
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  21. Hey Guys, Please see attached images. Hope someone can help with this, i'm currently running the Open Source version of x2engine & i tried to change the logo at the bottom of the index page. I've tried changing the name in the PHP file named "main" which kept showing this error by calling the image the same as the previous name "powered_by_x2engine". When i tried to change it back to the original logo & taken the new logo off the system it still doesn't accept it & the new logo keeps showing, it doesn't acknowledge that the new logo is no longer there & that the old log
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  23. Hi, i'm new here and i've done a search through the topics, but i wasn't able to find an user with the same issues - in any case, apologizes if this is a duplicated matter. My installed X2 Engine version 4.3, after a while working with no problems in the platform, stops loading, and returns 500 internal error. I've checked the server log, and the error alternates between: Premature end of script headers: index.php and the warning: mod_fcgid: can't apply process slot for /var/www/cgi-bin/cgi_wrapper/cgi_wrapper do you have any clue of why this is happening? any thought would
  24. (I updated my post to have the list of items from the sticky post. Sorry I missed that the first time around...) X2EngineCRM Version - 4.1.1Module the Bug is Located In (Contacts, Actions, etc.) - UPDATECopy/Paste of the PHP Error (if there is one) - BELOWHTML Error Code (if there is one)- BELOWA Brief Description of what you were doing when the bug occurred (bonus points if the bug is reproducible - I attempted an update (to 4.1.3) this morning and recieved this errorA list of files that you have modified (if any) - NONEYour PHP version - 5.3.18 I attempted an update (to 4.1.3) this morning
  25. We updated X2CRM and since then I've been getting this error. X2CRM still functions normally I just can't see the front page. I submitted an error report about a week ago and nothing changed. Here's a quick list of what will be included in the report: Error Code: 500 Error Message: Trying to get property of non-object Stack Trace: [click to toggle display] X2Engine Version: 4.1.7 PHP Version: 5.3.10-1ubuntu3.11 Is there an easy fix? Thanks Charlie
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